All 140 Ontario standards,
organised by risk theme

A timely mechanism must let players contact operators about accounts, funds, gameplay or Standards compliance, with Registrar notification per the matrix.

Player complaints, disputes and inquiries must be recorded and addressed in a timely, fair, transparent and appropriate manner.

Relevant information about the AGCO must be displayed and easily accessible to players.

Operators and suppliers must contract only with reputable counterparties.

Operators bear responsibility for third-party actions and must require contractors to comply as if bound by the same laws, regulations and standards.

Operators and suppliers must maintain supplier lists for goods or services related to lottery schemes and make them available to the Registrar on request.

Operators must ensure compensated third-party marketers do not provide direct-to-consumer services for unregistered Ontario gaming sites.

Operators and suppliers must stop unregulated activities that require registration and not contract with unregistered providers of registrable goods or services.

Operators must implement policies identifying, preventing and minimizing gaming harms, reviewed regularly and communicated to all staff.

Provincial agencies must implement policies that identify and prevent player harm across their gaming operations.

Marketing materials cannot target minors, high-risk persons or self-excluded individuals, and cannot include underage imagery.

All marketing must be truthful and cannot mislead regarding products, odds or outcomes.

Advertising gambling inducements, bonuses and credits is prohibited except on an operator's gaming site and to consenting direct-marketing recipients.

Any bonus or credit advertising must disclose material conditions prominently and avoid misleading "free" or "risk-free" language.

Players must actively opt in to receive inducement marketing and must be able to withdraw consent at any time.

Operators must systematically provide accessible information enabling informed responsible-play choices.

Registration pages and pages within the player account must prominently display an RG statement, online link and the ConnexOntario number.

Operators must monitor player risk profiles and behaviours to detect signs of potential harm.

Help for potentially harmed players must be readily available and systematically delivered.

All staff must understand RG's importance and recognize problem-gambling signs.

Players must have access to short-term play breaks separate from formal self-exclusion.

Operators must offer an accessible, well-promoted voluntary self-exclusion program letting players exclude themselves permanently or temporarily.

Game designs must be clear and truthful, not misleading on outcome determinants or speed-of-play effects.

The method of making bets in sport and event betting must be straightforward and understandable, with clear player communication.

Players must access betting information without placing bets, including odds, payouts and current pool values.

Reputable and legitimate data sources must be used to determine bet outcomes and must be disclosed on request.

Game features must prevent extended or impulsive play and encourage lower-risk behaviours.

The gaming system must not offer functionality facilitating play of multiple slots games at the same time, including split-screen features.

A minimum of 2.5 seconds must elapse between game cycles; players must consciously initiate each cycle through a button release-and-depress action.

For slots, the gaming system must not permit a customer to reduce the time until the result is presented (no turbo or quick-spin).

For slots, winning audio and visual effects cannot accompany returns equal to or less than the wager amount.

For slots, gaming sessions must clearly display the customer's net position (total winnings minus total losses since session start).

Players must have a visible means to track elapsed time during gaming sessions.

Players must easily set financial and time-based limits at registration and at any time afterwards.

Any player request to relax or remove a limit requires a 24-hour minimum cooling-off period before implementation.

Only eligible individuals are permitted to create a player account; only valid account holders are permitted to log on and gamble.

When prohibited/excluded lists change, all registered players must be re-verified for continued eligibility and removed if necessary.

Relevant player information must be collected and saved upon registration and demonstrated to be complete, accurate and validated before a player account is created.

Players must confirm that all registration information provided is complete and accurate before account creation.

Players must confirm they are fit to participate before engaging in gameplay.

Players may have only one player account per gaming site.

Players must acknowledge and accept the account and gameplay terms before account creation, and accept material changes when logging in.

All players must be authenticated before accessing their account and gambling; third parties may not access a player's account.

Player account information must be made readily available to the player.

Players must easily access clear information about all account transactions and activities.

Reasonable efforts must be made to inform players of player funds remaining in dormant accounts.

Players may deactivate their account at any time; once elected, the account is deactivated.

Players whose accounts become dormant or are deactivated must be able to recover the balance owing to them.

Gaming must be conducted fairly, honestly and independently verifiable through continuous monitoring.

Game specifications must document objectives, wagers, operation methods, winning odds and operator advantage.

Players need comprehensive information about chances, gameplay and payouts before wagering.

In-play information must not misrepresent games or encourage harmful play patterns.

All games and RNG systems must be Registrar-approved or certified by an independent testing lab prior to provision.

Gaming systems must be provided and maintained to ensure integrity, safety and security.

Games with suspected fairness faults must be unavailable until resolved, with fair and reasonable decisioning.

Game outcomes should be recoverable where technically possible to enable fair player settlement.

Operators must have defined, fair policies for treating players when faults occur.

Bets and outcomes must be clearly displayed with sufficient time for player review.

Games must pay out accurately, completely and within reasonable time after winning.

Players need a clear, accessible process to report suspected cheating, collusion or bot activity.

Where interaction speed affects winning chances, operators must prevent unfair disadvantage from performance issues.

Service interruptions must be handled without disadvantaging players.

Operators must prevent the use of automated software providing unfair play advantages.

Peer-to-peer games must ensure players are treated fairly without disadvantage.

Games must operate exactly as specified and bets settled per stated terms.

Bets must be committed before outcome determination; later wagers are voided and refunded.

Sport and event bets must settle fairly per terms and rules available to players when placed.

Bet results and changes must be provided and account balances updated.

A mechanism must randomly select game elements determining outcomes, independently and without correlation to play style or system load.

RNG mechanisms must be capable of being monitored and inspected to verify integrity.

Play terms must not change mid-session unless players are aware before wagering.

Automatic session time-outs must protect inactive players.

All critical functions, including game outcome generation, must originate from the gaming system, not end devices.

Operators may suspend betting or withhold funds for events with suspicious activity reports, fairly and reasonably.

Only bets meeting criteria for outcome verification and integrity safeguards are permitted.

Controls must prevent live dealer presenters from compromising game integrity.

Sensitive data must be encrypted both in transit and at rest to prevent unauthorized access.

Player information and gaming records must be securely retained and appropriately disposed of.

Operators must maintain plans to continue critical gaming operations during disruptions.