All 26 UK remote gambling standards,
organised by part

Licensees must conduct operations without putting the licensing objectives at risk, work with the Commission openly and cooperatively, and disclose anything the Commission would reasonably need to know to exercise its regulatory functions.

Licensees remain responsible for work carried out by third parties on their behalf; failure by a third party to meet the relevant LCCP or RTS obligations is treated as a failure by the licensee.

Remote licensees are responsible for the conduct of any third party providing facilities to their customers, including affiliates, platform providers, and white-label partners.

Licensees who hold customer funds must ensure those funds are held in a separate client bank account or accounts.

Licensees must disclose in their T&Cs whether customer funds are protected in the event of insolvency, the level of protection, and the method. Disclosure must use the Commission's rating system and format and be acknowledged by the customer before funds are used for gambling.

Licensees must implement policies and procedures on customer use of cash and cash-equivalents (bankers drafts, cheques, debit cards, digital currencies) as part of internal controls; procedures must minimise money-laundering risk and prevent illicit credit provision.

Licensees must have and implement policies and procedures around accepted payment methods and services, ensuring these support the licensing objectives, anti-money-laundering obligations, and fair treatment of customers.

Licensees must not provide credit themselves in connection with gambling, nor participate in, arrange, permit, or knowingly facilitate the giving of credit in connection with gambling.

Licensees must not accept payment for gambling by credit card. This includes payments made by credit card through a money-service business.

Licensees must have and put into effect policies and procedures intended to promote socially responsible gambling, including the specific policies and procedures required by the provisions of section 3 of this code.

Licensees must make information readily available to customers on how to gamble responsibly and how to access information about and help for problem gambling.

Licensees must offer a 'time out' facility for customers of 24 hours, one week, one month, or such other period as the customer may reasonably request up to a maximum of 6 weeks.

Licensees must implement effective customer-interaction systems and processes that minimise the risk of customers experiencing gambling harms, based on the Commission's customer-interaction guidance for remote operators.

Licensees must undertake a financial-vulnerability check for customers that meet the relevant threshold, screening public-record information for bankruptcy, CCJs, IVAs, HCJs, administration orders, and DROs.

Remote licensees must offer a self-exclusion scheme for customers, and must participate in the national online multi-operator self-exclusion scheme (GAMSTOP).

Licensees must have and put into effect policies and procedures designed to identify separate accounts held by the same individual. Where multiple accounts are permitted, licensees must link accounts and ensure self-exclusion, monitoring, credit limits, and financial limits apply on an aggregate basis.

Licensees must conduct a money-laundering and terrorist-financing risk assessment, reviewed at least annually and whenever circumstances change, and must have appropriate policies, procedures, and controls, implemented effectively and taking into account Commission guidance.

Remote casino licensees whose gambling equipment is located outside Great Britain must comply with Parts 2 and 3 of the Money Laundering Regulations 2007 (or successor SIs) insofar as they relate to casinos, whether or not the regulations otherwise apply to them.

Licensees must, as soon as reasonably practicable, provide the Commission with any information they know or suspect relates to the commission of an offence under the Gambling Act, including offences arising from breach of a licence condition or code provision.

Licensees must not place digital advertisements on websites providing unauthorised access to copyrighted content, and must take reasonable steps to prevent third-party contractors from doing so. Contractual terms with third parties must allow prompt termination if the licensee reasonably believes the third party has placed ads on unauthorised copyright-access sites.

All marketing of gambling products and services must be undertaken in a socially responsible manner; licensees must comply with CAP and BCAP advertising codes and should regard their principles as applying to uncovered media.

Unless expressly permitted by law, consumers must not be contacted with direct electronic marketing without their informed and specific consent. Each contact must include a withdrawal opportunity; on withdrawal, further marketing must cease as soon as practicable.

Gambling terms and consumer notices must not be unfair (per the Consumer Rights Act 2015), must be transparent, and must be made available in an easily accessible way. Material changes must be notified before taking effect. Licensees must not engage in unfair commercial practices under the Digital Markets, Competition and Consumers Act 2024.

Licensees must implement policies for accepting and handling customer complaints and disputes in a timely, fair, open, and transparent manner, and must provide free ADR referral within eight weeks where unresolved.

Licensees must obtain and verify information to establish the identity of a customer, name, address, and date of birth, before that customer is permitted to gamble.

Licensees must notify the Gambling Commission of key events as soon as reasonably practicable, and in any event within five working days of becoming aware of the occurrence.