All 49 UK remote gambling standards,
organised by part

Gambling and money-movement pages must display the customer's current balance, in their account currency, whenever the customer is logged in.

Customers must have easy access to at least three months of account and gambling history without contacting the licensee; a minimum of 12 months must be available on request.

Customers must be able to access information about their net deposits, lifetime total deposits minus withdrawals, at account level.

The gambling system must make available clear information about the amount of money being gambled, including any currency-to-credit or currency-to-currency conversions at the point of conversion.

Sufficient relevant information about the customer's gamble must be made available before the customer commits, so the content of the gamble is clear.

The gambling system must enable customers to choose whether to accept price fluctuations that occur after their bet is requested.

Customers using third-party user interfaces must be informed that those interfaces may not display full information about their gambles.

All gaming sessions must clearly display a customer's net position since the session began, in the currency of their account or product.

An explanation of the applicable rules must be easily available before the customer commits. Artwork and text must be accurate and sufficient to explain all applicable rules and how to participate.

Where relevant, information that enables the customer to understand the current state of the game or event must be displayed as play progresses.

For every virtual event, game or lottery, information sufficient to let customers make an informed decision about chances of winning must be easily available before commitment, including game mechanics, house edge/margin, and RTP or probability of winning events.

For every game or lottery, content describing potential prizes and payouts (or how they are calculated) must be easily available before the customer commits.

Where speed of interaction significantly affects the chance of winning, operators must assess the level of risk and demonstrate to the Commission that they are taking reasonable steps to reduce risk to customers.

For time-critical events, the customer should be informed that they might be at a disadvantage due to technical issues such as slower network speeds or device performance.

All reasonable steps must be taken to ensure gambles are accepted, processed and settled per the operator's published terms and rules and per the rules of the specific game, event, or bet. Where unexpected system flaws or errors affect a customer, remediation must happen as soon as practicable.

Play-for-free games must use the same game rules as the corresponding play-for-money games, and must accurately represent winning likelihood and prize distribution.

Random number generation and game results must be acceptably random. Adaptive behaviour (a compensated game) is not permitted. External-event lotteries must use outcomes that are unpredictable and externally verifiable.

Games and events must be implemented fairly and in accordance with the rules and prevailing payouts as described to the customer.

Game designs that may reasonably be expected to mislead customers about the likelihood of particular results, including substituting losing events with near-miss losing events, or simulations that do not reflect real device probabilities, are not permitted.

Rules, payouts, and outcome probabilities may not be changed while a virtual event or game is available for gambling, except as provided for in the rules. Changes must be brought to the customer's attention.

Except in subscription lotteries, the system must clearly and accurately display the result of the game or event and the customer's gamble, for a length of time sufficient for the customer to understand the result.

The gambling system must require a customer to commit to each game cycle individually.

An explanation of the jackpot rules must be clearly available before the customer commits.

Jackpot systems must be configured and operated with adequate fairness and security.

Operators must take all reasonable steps to ensure that their policies for dealing with service interruptions are fair and do not systematically disadvantage customers.

Systems must be capable of recovering from failures that cause interruptions, including voiding gambles, suspending betting markets, and retaining sufficient information to restore events to their pre-failure state.

Operators must make information available about their policies regarding service interruptions in various different circumstances.

Measures to deter, prevent, and detect collusion and cheating must be implemented. The system must retain a record of relevant activities and be capable of suspending or disabling player accounts or sessions. Operators must monitor effectiveness of policies and procedures.

Information must be made available about the operator's policies and procedures with regard to cheating, recovered player funds, and how to complain if a customer suspects other participants are cheating.

The gambling system must provide easily accessible facilities for customers to set their own financial limits at any time from the point of registration, and must prompt customers to set a limit as part of registration or at the point of the first deposit.

Customers must be presented with a free-text box to set a limit (or equivalent for telephone gambling). Limits must be applied at the account level as a minimum.

Financial-limit facilities must be reachable via a direct link on the homepage and be clearly visible and accessible; also on deposit pages. Number of clicks to reach them must be minimised.

Customer-led limit increases require a 24-hour cooling-off period plus positive customer action to confirm. Reductions must be implemented immediately. Customers must be prompted to review account/transaction information at least every six months (for accounts with activity in rolling 12 months).

Financial-limit-setting must present setting a limit as the default choice. Customers must actively opt out, and existing limit-free accounts must be prompted to review annually.

Where the gambling system uses full-screen client applications that obscure the device clock, the client itself must display the time of day or elapsed time since start, wherever practicable.

The gambling system must provide easily accessible facilities for customers to set the frequency at which they receive a reality check (display of elapsed session time). The customer must acknowledge the reality check for it to be removed from the screen.

The elapsed time should be displayed for the duration of the gaming session.

Gambling products must not actively encourage customers to chase losses, increase their stake, or continue to gamble after they have indicated they wish to stop.

Customers must not be given the option to cancel their withdrawal request.

The gambling system must not offer functionality which facilitates playing multiple games at the same time.

Minimum of 2.5 seconds from the time a slots game is started until the next cycle can commence. The customer must release and then depress the start button (or equivalent) to commence a new cycle.

The system must not permit a customer to reduce the time until the result is presented, turbo/quick-spin/slam-stop features are prohibited for all remote games regardless of base cycle speed.

The gambling system must not celebrate a return which is less than or equal to the total stake gambled.

Minimum of 5 seconds from the time a casino game is started until the next cycle can commence. Release-and-depress start-button (or equivalent) required.

Information must be made available explaining that live TV or other broadcasts are delayed and that others may have more up-to-date information. Main in-play betting pages must include this information where practicable.

Where peer-to-peer customers may gamble against programs deployed by other customers or assisted by third-party software, information must be made available describing the possibility and, if prohibited, how to report suspected use.

Operators must make clear whether third-party software is permitted and if so which types; operators prohibiting certain types must implement measures to deter, prevent, and detect their use.

Where operators use programs to participate in gambling on their behalf in peer-to-peer gambling, easily accessible information must be displayed which clearly informs customers that the operator uses this kind of software.

Live dealer operations must be fair and independently auditable.